We hope that this Frequently Asked Questions page answers your question or query. If you are unable to find the answer you need, please email: customercare@day2dayshop.com
1. How do I make a purchase?
2. How do I pay for my items?
3. Is shopping online safe?
4. How long will it take for my order to arrive?
5. Do you guarantee delivery times?
6. Do you offer a next day delivery service?
7. Where do you ship?
8. What if I have a query regarding my order?
9. How do I find the item I need?
10. Where do I find my part or model number?
11. Customer feedback
12. Other useful sources of information on the site
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1. How do I make a purchase?
a) Select the item and quantity you need, and add them to your Basket.
b) When you have finished shopping, click on the Basket button to review your items. Once in the Basket, you can change quantities, remove or add items or 'Proceed to the Checkout' to complete your purchase.
c) Once you are in the Checkout section, please enter your login details. If you are a new customer, simply select the 'Create New Account' tab and enter your details. Please note - we promise to never pass these details to a third party.
d) Once logged into your account you may make your payment using our secure payment site.
2. How do I pay for my items?
You can pay for your goods by using your Credit or Debit Card via the website. Unfortunately, we cannot accept payments by cheque or postal order, or over the telephone.
3.Is shopping online safe?
Yes! We understand that some customers may feel reluctant to give Credit Card details over the Internet. Day2dayshop use the latest 128-SSL encryption to protect and secure all card transactions. You can buy from day2dayshop with complete confidence.
4. How long will it take for my order to arrive?
In most cases deliveries are made within 3-5 working days. We will send you a confirmation E-mail as soon as your order has been despatched. Orders over the value of £18.00 are split into multiple parcels so you do not have to pay VAT. Although they are normally despatched at the same time, parcels may not all arrive on the same day depending on Royal Mail.
We send all orders by 1st Class post so you receive your order as quickly as possible. In the unlikey event of your order not arriving after 14 days please email us in the first instance.
5. Do you guarantee delivery times?
Royal Mail 1st class delivery is not a guaranteed service. However we always reissue any order lost in post after 14 working days.
6. Do you offer a next day delivery service?
We do not currently offer a next day delivery service. However we may introduce this service in the future.
7. Where do you ship?
We ship to anywhere in the UK, Channel Islands & Eire. Please select see About Delivery for postage details.
8. What if I have a query regarding my order?
If you have any queries regarding your order, please email customercare@day2dayshop.com where we will be pleased to help you. We aim to respond to all enquiries as quickly as possible.
9. How do I find the item I need?
If you are unsure of the item or part you need, the easiest way to find it is to use the search facility. Place the model or part number into the search box and this will display a list products to choose from.
10. Where do I find my part or model number?
a) Printers
Printers normally have the manufacturer name and model number on the front or top of the machine. In some cases it may be on a label at the back. Alternatively, you will find the model number in the instruction manual. Most model numbers usually consist of numbers only but may have a combination of letters and numbers.
b) Vacuum cleaners
Vacuum cleaners have a model name and number on the front of the machine but for many brands, this is not always the number the manufacturers use to identify the specific machine. You will find the model number on an information label situated either at the back or on the bottom of the appliance. Care should be taken when handling the appliance and we recommend that the machine is
disconnected from the mains. Most model numbers usually consist of numbers only or a combination of letters and numbers.
11. Customer feedback
All our customers are important to us and we welcome your feedback. If you have a comment or suggestion to make then please email our Customer Care Team at customercare@day2dayshop.com. We use this information to improve the product range we sell and the services we provide. We really appreciate your feedback and advice.
12. Other useful sources of information on the site
You may also wish to consult other information published on the site:
* About Us
* Contact Us
* About Delivery
* Terms & Conditions
* Privacy Statement
* Returns & Refunds
* VAT Explanation
